Juya Privacy Policy — How Your Data Is Protected

1 Introduction

Juya.top ("juya", "we", "us") is a trusted online gaming platform in Bangladesh. We believe that every user's personal data is their own asset — and protecting that asset is our greatest responsibility.

This Privacy Policy will inform you of what data juya collects, why it is collected, how it is used, and how it is kept secure. By using the juya website or app, you agree to this policy. Please take a moment to read it carefully.

This policy has been developed in accordance with international data protection laws and applicable local regulations. We review and update it regularly as needed.

2 What Information Is Collected

Juya collects several types of information from you. Each is explained in detail below:

We only collect information that is truly necessary to provide our services. Collecting excessive or unnecessary data is against juya's policy.

3 Purpose of Data Collection

Juya uses your information for the following purposes:

• Account Management: For registration, login, password reset, and account verification.
• Transaction Processing: Financial information is required to process deposits and send withdrawals.
• Customer Support: To resolve your issues and answer your questions.
• Security & Fraud Prevention: To detect suspicious activity and keep accounts secure.
• Legal Obligations: For KYC, AML (Anti-Money Laundering), and regulatory reporting purposes.
• Service Improvement: To analyze user experience and improve the platform.
• Promotional Communications: To send you offers and bonus updates with your consent.

4 Data Sharing Policy

Juya never sells your personal data to third parties. However, information may be shared in the following limited and specific circumstances:

• Payment Provider: Approved payment gateways including bKash, Nagad, and Rocket receive limited data solely to process transactions.
• Game Software Provider: Partner studios including Pragmatic Play and Evolution use only the minimum data necessary to operate games.
• Law Enforcement Agencies: Data may be disclosed under legal obligation in response to a valid court order or official government request.
• KYC/AML Service Providers: Specialized third parties use limited data for identity and age verification.

Before sharing data in these cases, we ensure that the relevant parties comply with appropriate data protection standards. We contractually require them to maintain data security.

5 Cookies & Tracking Technologies

Juya.top uses cookies in your browser. Cookies are small text files stored on your device that help improve the functionality of the site.

Types of cookies juya uses:

• Essential Cookies: To maintain login sessions and ensure security — the site cannot function properly without these.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: To understand how users interact with the site — fully anonymized.
• Security Cookies: To detect fraud and bot activity.

You can manage cookies through your browser settings. Note that disabling cookies may affect the functionality of certain features.

6 Data Protection Measures

Juya protects your data using industry-leading security technologies. The core layers of our security framework are:

No system is completely impenetrable — but juya makes every effort to keep your information secure. Should a security incident occur, we will promptly notify affected users.

7 Data Retention Period

How long juya retains your data depends on the type of information and applicable legal requirements:

• Account Information: For the duration of account activity and at least 5 years after closure (in line with AML regulations).
• Transaction Records: Typically 5–7 years as required by legal obligations.
• Customer Support Contact: Up to 2 years from the date of last contact.
• Cookie & browsing information: Typically between 30 days and 1 year.
• KYC documents: Legal obligations may require retention for up to 5 years after account closure.

Once the retention period expires, data is securely deleted or anonymized.

8 Your Rights

As a juya user, you have the following rights regarding your personal data:

• Right to Access Your Data: You may request to know what information juya holds about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain conditions (not applicable where legal obligations require retention).
• Right to Restrict Processing: In certain specific cases, you may request that the processing of your data be restricted.
• Right to Opt Out: You can opt out of marketing communications at any time.
• Right to Lodge a Complaint: In the event of a data breach, you have the right to file a complaint with the relevant authority.

9 Protection of Minors

Juya strictly does not provide services to anyone under 18. We do not knowingly collect any information from minors.

Age is verified at registration, and proof of age is required during the KYC process. If a user is found to be underage, their account will be immediately closed and any collected data will be deleted.

10 Policy Updates

Juya reserves the right to update this Privacy Policy at any time. When changes are made:

• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, a notification will be sent to your registered email address.
• Continued use of the site after any changes constitutes acceptance of the updated policy.

We therefore recommend visiting this page regularly. We are always committed to protecting your information.

11 Contact

For any questions, complaints, or requests regarding this Privacy Policy, please contact us:

We are genuinely committed to protecting your privacy. Our goal is to ensure your experience on juya remains safe and trustworthy.